The reprogramming software is not recognizing my wireless reprogrammer/SNAP Stick, what do I do?

Zach G.
Documentation Team
Created Updated
Tip IconTip:
This article covers guidance for the legacy COBRA Reprogramming Software. To get the latest version, please see Update your COBRA equipment with COBRA Reprogramming Software 4.1

 

If the reprogramming software is not recognizing your COBRA Wireless Reprogrammer (SNAP STICK), it is typically due to an issue with the driver. 

A couple of quick troubleshooting steps include: 

  • Try a different USB port on your device 
  • Attempt to perform the reprogramming on another PC (if possible) If these steps do not resolve the issue, see the attached Wireless Reprogrammer 
  • See the attached Changing your SS200 SnapStick to a virtual com port document for steps to fix the driver issue. 

 

If you are still having problems, please contact us at help@cobrafiringsystems.com.

 
Our Support Team Hours:
We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.

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Our Support Team Hours:
We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.