Knowledge base
18R FAQ
- Can I still purchase an 18R?
- Can I upgrade my 18R Controller to the 18R2 Controller?
- How do I unsync the 18R from my modules?
- How do I test signal strength on multiple modules on the same channel?
- How do I test continuity on multiple modules on the same channel?
- When I arm my 18R, why do the green continuity lights turn off?
- See all 8 articles
18R2 FAQ
- Does my firmware version need to match between the 18R2 and other devices?
- What is the battery life of the 18R2?
- When I startup my 18R2, what are the sequence of numbers/information appearing before the channel displays?
- The SYNC LED is blinking on my 18R2, what does this mean?
- What is the maximum number of modules I can sync to an 18R2?
- How do I know my modules are armed from my 18R2?
- See all 39 articles
6M FAQ
- Can the 6M fire cues other than 1-6? Can it fire cues 7-12 or 13-18?
- What is the battery life of the 6M?
- What is the 6M signal range?
- What are the available connection options on the 6M?
- What are the different 6M antenna options, and is there a range difference between them?
- How much current is used to test continuity on the 6M?
- See all 12 articles
18M FAQ
- I want to upgrade my 18M to Quickplugs, what do I need?
- How do I Replace Cue Strips on the 18M?
- How can I fire multiple modules at the same time?
- I think my 18M may have bad signal, how can I test to see if it has normal signal operation?
- What is the voltage mode and how do I change it?
- What is the battery life of the 18M?
- See all 50 articles
36M & 72M FAQ
- I want to upgrade my 36M/72M to Quickplugs, what do I need?
- How-to remove Pro-Adapt plate from your COBRA 36M or 72M Module
- What is a bank and how does the 36M/72M function with the 18R and 18R2?
- I am receiving an error code when starting up the 36M/72M, what do I do?
- How much current is used to test continuity on my 36M/72M?
- What is the battery life of the 36M/72M?
- See all 24 articles
Audio Box FAQ
- Why does My Audio Box seem slower than my Pyro?
- Does the Audio Box Gen 2 require firmware 5.1.4 or higher?
- What types of flash drives should I use with the Audio Box?
- My audio is jumping around or sounds distorted; why is this?
- My audio plays when pressing the audio test button, but does not play when the 18R2 starts the script?
- My Audio Box power LED is flashing, what does this mean?
- See all 38 articles
Command Center FAQ
- Will COBRA assemble my Command Center if I ship in the various parts (18R2, booster, etc...)?
- What tablets do you recommend, and will COBRA sell me one?
- How long does it take to charge the Command Center?
- What is the battery life of the Command Center?
- Can I purchase components of the Command Center for my DIY project?
- How do I measure my tablet for the COBRA Command Center?
- See all 28 articles
Slat FAQ
- What is a slat?
- What are the Pros and Cons of using slats?
- What is the difference between series and parallel slats?
- What is the difference between light-duty (24 AWG) and heavy-duty (22 AWG) cables?
- Can I use series slats and also fire the onboard cues?
- I am using series slats, but I cannot get them to show continuity or fire?
- See all 29 articles
SMPTE FAQ
- Can I upgrade my 18R2 to support SMPTE time code input?
- What is the difference between the timecode1 and timecode2 script argument value?
- How does COBRA react if the SMPTE time code stops or is lost while the show is running?
- Can I start my show if my script contains timecode, but the SMPTE is not working?
- Do I need to press the trigger button first before receiving SMPTE time code for the script to start?
- How do you pause a show running SMPTE?
- See all 16 articles
DMX FAQ
- How does COBRA connect to DMX devices?
- Can a single script support both PYRO and DMX events?
- What types of devices can COBRA DMX control?
- What is the maximum number of DMX devices across XLR cable length can a 36M or 72M support?
- How many channels and universes does COBRA DMX support?
- Can you use SMPTE and DMX at the same time?
- See all 7 articles
Control Panel FAQs
- Is the 18R2 required to use the Control Panel?
- What are the general features/benefits of the Control Panel?
- When do you recommend using the Control Panel?
- What is the difference between the Basic version (free) and Pro version of the Control Panel?
- How do I find which Control Panel version I am running?
- Can I unplug and plug my tablet in to my 18R2 while the show is running?
- See all 19 articles
COBRA Show Creator FAQ
Show Scripting FAQ
- Can I copy and paste events from one show to another?
- I am trying to load a script into my 18R2, and nothing is happening, why is this?
- How do I dry run my script?
- Can I reference some sample/example scripts?
- How do I start a script?
- Do I need to clear my current scripts before loading new scripts?
- See all 44 articles
Clip-on/Talon Igniter FAQs
- How long can I store my Clip-On/Talon Igniters before they go bad?
- How does a Talon/Clip-on Igniter Clip work?
- Are Talons/Clip-on Igniters one-time use or can they be reused?
- How many Talons/Clip-On Igniters can I fire at the same time on a single cue?
- I am experiencing failures when firing Talon/Clip-On Igniter clips, please help.
- What is the difference between e-match and Talon/Clip-on Igniter mode?
- See all 19 articles
MJG Firewire Initiator FAQ
- How long can I store MJG Firewire Initiators before they go bad?
- How does an MJG initiator work?
- What is the difference between an MJG initiator and a professional E-match?
- Why can't I purchase other items in my MJG initiator order?
- How long does it take for an MJG initiator to fire?
- How do I use MJG initiators with consumer 1.4G class C product?
- See all 12 articles
Firmware Upgrade FAQ
- How to use Variable Pulse Time in Firmware Version 6.0.X
- What is a firmware version?
- How do I determine what firmware my equipment is on?
- How do I update the firmware on my equipment?
- Does my equipment need to be running the same firmware to function?
- How to update Snap stick drivers on a Windows PC
- See all 23 articles
Signal Strength FAQ
- What is MESH, and how does it work?
- How does COBRA perform in RF-rich, high interference environments?
- I believe one of my modules has low signal strength; what do I do?
- Why is the signal strength value negative, and what does this mean?
- On what frequency does COBRA operate?
- What type of antenna connector does COBRA use?
- See all 12 articles
More Resources
Our Support Team Hours:
9:00am - 5:00pm EDT Monday to Friday. We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.
