Zach G.
Director Customer Operations COBRA Firing Systems
Activity overview
Latest activity by Zach G.-
Zach G. created an article, Show Controls License Check: Connecting Your Tablet Every 90 Days
Starting with Control Panel Gen 2 version 12.316, your tablet needs to connect to the internet at least once every 90 days to keep Show Controls active. This article explains how the check works, w...
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Zach G. commented, Hey Tony Callahan it sounds like you may have exceeded the modules output. But I've made a support ticket for follow up and we can help.
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Zach G. created an article, COBRA Known Firmware Issues — Overview
This section of the COBRA support center keeps you up to date on known firmware issues across COBRA equipment. Whenever we identify a firmware issue, we post a clear notice here so you know what's ...
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Zach G. created an article, Known Issue — COBRA 8.0 BETA Firmware: Cues Blink Red/Green Before a Show Is Loaded (Continuity Exception Indicator)
Published July 2, 2026 Affected firmware 8.0.0 BETA only Affected products 18R2 Status Known display issue — fix in an upcoming 8.0 BETA update On the 8.0.0 BETA firmware, you may notic...
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Zach G. created an article, COBRA Firmware Version 8.0.1 HotFix Release — Module Arming Fix
This hotfix (8.0.1) addresses a known issue in the 8.0.0 BETA firmware where certain modules could fail to download their show script and arm. On an affected module, you'll see its ARM LED turn red...
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Zach G. created an article, Why Does My 36M or 72M Module Show 'Error 1 Low Driver' or 'Error 2 Low Driver' in Hot Weather?
If your 36M or 72M module has been sitting in direct sunlight on a hot day, you may see an Error 1 Low Driver or Error 2 Low Driver message on the module display. This is a known thermal behavior o...
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Zach G. created an article, Known Issue — COBRA 8.0 BETA Firmware: Some Modules May Not Arm
Published July 1, 2026 Affected firmware 8.0.0 BETA only Affected products 72M, 36M, 18R2 (rarely 18M, 6M, Audio Box) Status 8.0.1 available We've identified a known issue in the COBRA 8.0...
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Zach G. commented, Adam Merritt yeah, we can add that to this document https://help.cobrafiringsystems.com/hc/en-us/articles/5719565281947-COBRA-Firmware-Updates-Release-History - I've made a note. Thanks for the ask.
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Zach G. commented, Thanks Eric, we will get this done and update you. I made a support ticket in case you need help.
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Zach G. created an article, 36M/72M Module Screen Lights Up But Displays No Content After Power-On
OverviewThis article covers the steps to take when a 36M/72M module screen powers on and illuminates but does not display any content.Step 1: Reinstall the firmwareBegin by reinstalling the firmwar...