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Fast, friendly support from real COBRA team members.

Contact Support

COBRA Help Portal

Available 24/7

Browse FAQs or submit a support ticket at any time.

Email Support

Mon–Fri, 9AM–5PM ET

Send us a message and we’ll respond quickly.

Phone & Text Support

Mon–Fri, 9AM–5PM ET

Call or text us. If we don’t answer, leave a message and we’ll call you back.

Emergency 24/7 Support

24/7 – For critical issues only

For shoot-site emergencies only. A technician will respond within 5 minutes. Please do not use for general support.

COBRA Live Chat

Mon–Fri, 9AM–5PM ET

Use the chat icon at the bottom-right of the website to connect with our team.

WhatsApp (Intl.)

Mon–Fri, 9AM–5PM ET

Connect with COBRA via WhatsApp for international messaging support.

UK Support

Mon–Fri, 9AM–5PM ET

Toll-free UK line connected to our dedicated COBRA U.S.-based support team.

Shipping / RMA Address

Use for returns and shipments

COBRA Firing Systems
16 Commerce Park Drive
Gansevoort, NY 12831
United States

Payment Address

Use for checks and paper mail

COBRA Firing Systems
100 Castleberry Court
PO Box 318
Milford, OH 45150
United States

Canadian Office

Visits by appointment only

COBRA Firing Systems
300 Rossland Rd E #409
Ajax, ON L1Z 0M1
Canada