If the device is not in programming mode, the reprogramming software will not detect it. For the Audio Box, 18R2, 36M, and 72M make sure you do not hold the SYNC button while the device is powering on, instead wait until the startup sequence has completed. After the module, controller, or Audio Box is on, press and hold SYNC, allowing the device to enter programming mode.
For the 18M, your equipment is in programming mode when "P" shows in the 7-segment display window.
For the 36M or 72M, "PROGRAM MODE" will display on the LCD screen.
For the Audio Box, power on the unit, hold SYNC for about 3 seconds to place into program mode whereby the SYNC LED will stay on.
If the reprogramming software is still not discovering your device, please contact us at firstname.lastname@example.org.