The reprogramming software is not finding my device; what do I do?

Zach G.
Documentation Team
Created Updated

Please make sure you are running the latest version of COBRA Reprogramming Software.

If the device is not in program mode, the reprogramming software will not detect it. For the Audio Box, 18R2, 36M, and 72M, make sure you do not hold the SYNC button while the device is powering on, instead wait until the startup sequence has completed. After the module, controller, or Audio Box is on, press and hold SYNC, allowing the device to enter programming mode.

For the 18M and 6M, you can hold the SYNC button while powering the module on to turn it on directly into program mode.

For the 18M and 6M, your equipment is in program mode when "P" shows in the 7-segment display window. 

For the 36M or 72M, "PROGRAM MODE" will display on the LCD screen. 

For the Audio Box, power on the unit, hold SYNC for about 3 seconds to place into program mode whereby the SYNC LED will stay on.

If the reprogramming software is still not discovering your device, please contact us at help@cobrafiringsystems.com.

Our Support Team Hours:
We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.

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Our Support Team Hours:
We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.