Answer: The 'Filename mismatch' error occurs when the name of the mp3 file on your USB doesn't match the filename specified in the script loaded onto the 18R2. To resolve this issue, follow these steps:
First, verify the name of your mp3 file on your USB.
Compare this with the filename in your script. If you're using the show creator, you can find this in the show settings. Alternatively, if you're examining the script in Excel, you can find the filename in the 'E' column.
If the names do not match, correct them to be identical. This could involve renaming the mp3 file on your USB or adjusting the filename in the script to match.
If you're still experiencing the 'Filename mismatch' error on your Audio Box after following the above steps, please don't hesitate to reach out to our support team. We're here to help. Submit a new request at https://help.cobrafiringsystems.com/hc/en-us/requests/new and one of our team members will assist you promptly. Your seamless experience is our priority.