Zach Gilbert
Director Customer Operations COBRA Firing Systems
Activity overview
Latest activity by Zach Gilbert-
Zach Gilbert created an article, CSO Connection Issue: "Could Not Connect Remote" Error
Issue DescriptionWhen connecting your COBRA 18R2 remote to CSO (Cobra Show Operator) in Google Chrome, you might see a "could not connect remote" error or "no controller connected" even if:Cobra Ag...
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Zach Gilbert created an article, COBRA Firmware Version 7.1.8 Release
The COBRA 7.1.8 release includes critical fixes for script memory management, power-cycle behavior, and DMX stability. Note: This release requires updating firmware files specific to each hardware ...
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Zach Gilbert created an article, COBRA Firmware Version 6.1.9 Release
The COBRA 6.1.9 release includes critical fixes for script memory management, power-cycle behavior, and DMX stability. Note: This release requires updating firmware files specific to each hardware ...
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Zach Gilbert created an article, Audio Box Charging & Battery Care
Charging OverviewThe COBRA Audio Box uses an internal LiPo battery and must be charged only with a COBRA-branded LiPo charger. The same chargers used for the 18M, 36M, and 72M modules are compatibl...
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Zach Gilbert created an article, Why Is My Cue LED Faintly Glowing Red When the Module Is Armed?
Some COBRA firing modules show a faint red glow on a cue LED when an igniter is connected and the module is armed. This is expected behavior on B-hardware modules. It does not indicate a hardware i...
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Zach Gilbert created an article, International Shipping, Duties, and Import Taxes
COBRA ships directly to more than 120 countries. This guide explains what international customers should know before placing an order. Import rules change often, so we recommend using this as gener...
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Zach Gilbert created an article, How to Order Using AfterPay
What is AfterPay?AfterPay lets you split your purchase into smaller payments. You can pay in four bi-weekly interest-free installments or choose a 6- or 12-month plan with interest.AfterPay Details...
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Zach Gilbert created an article, Control Panel Gen 2 – Version 12.284 Release Notes
Control Panel Gen 2 – Version 12.284 Release NotesThe Control Panel Gen 2 update v12.284 includes new features, key improvements to the Random Show Generator, and targeted bug fixes. These notes su...
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Zach Gilbert created an article, Syncing Your Module to the COBRA 18R2 Remote
Syncing (pairing) ensures your firing modules only respond to your 18R2 remote. Follow the steps below based on your firmware version. If you’re unsure of the version, it briefly appears on each de...
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Zach Gilbert created an article, Battery Compatibility for 18R2 LiPo Upgrade Kit
When installing the 18R2 LiPo Upgrade Kit, it is critical that you only use the compatible battery and hardware version provided in your kit. Using any other battery, even if it appears similar, ma...