My module won't arm, it is always in test mode, what should I do?

If your module does not arm, a faulty key switch might be the cause. You can determine this during the boot-up sequence by observing the CUE LEDs. A properly functioning module will not flash the CUE LEDs red and green when the key switch is turned to the ARM position—this only happens when turning to TEST mode.

Steps to Test the Key Switch:

1. Identify the Problem:

   • Turn the key switch to ARM. If the module does not arm and the CUE LEDs flash incorrectly, the key switch may be faulty.

2. Test with Another Module (Optional):

   • If you have a second module and feel comfortable doing so, you can swap the key switch from the second module into the non-working one.
   • Turn the known working key switch to the ARM position to verify if this resolves the issue.

Emergency Support:

If you are on-site and need urgent support, contact our 24/7 emergency support line at 929-930-6868. Leave your name, phone number, and a brief description of the issue, and we will get back to you promptly.

Next Steps:

• If replacing the key switch solves the issue, you will need to get a replacement key switch.
• If the problem persists after testing with a known working key switch, the module may need to be inspected by COBRA.

Support and Replacement:

For further assistance, please reach out to us at help@cobrafiringsystems.com. If you need to replace the key switch, please see our Key Switch Replacement product page for more information or to make a purchase.