Zach Gilbert
Director Customer Operations COBRA Firing Systems
Articles
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How do I Shift Cues in COBRA Show Creator?
If you want to move multiple Events at once by a specific amount of time, you can do so by using the Shift Cues feature in COBRA Show Creator. For example, if you've added another song in the middl...
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Why does My Audio Box seem slower than my Pyro?
The most common reason for audio quality issues relating to the speed of the audio track is not correctly formatting the audio file. Please see our Audio Box User Guide for more information on form...
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Can COBRA's signal penetrate through barriers?
Physical barriers may block or weaken a wireless signal and should be considered when placing your COBRA equipment. The best advice for alleviating this potential concern is to have direct line-of-...
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How to use Variable Pulse Time in Firmware Version 6.0.X
A variable pulse time is when you control how long the firing module sends electricity to a specific cue. For example, you may want channel 01 cue 2 to fire at 1m30s and continue firing for 3 secon...
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How long can I store MJG Firewire Initiators before they go bad?
If you plan to store MJG Firewire Initiators for the season, or longer-term, be sure to store them in a dry, room-temperature environment. If stored correctly, MJG Firewire Initiators have a shelf ...
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How long can I store my Clip-On/Talon Igniters before they go bad?
If you plan to store Clip-On/Talon Igniters for the season, or longer term, be sure to store them in packaging, and in a dry, room-temperature environment. If stored correctly, Clip-On/Talon Ignite...
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How to Reset Your Portal Account Login
If you have forgotten your COBRA Portal Account Login information, follow the steps below to have your password reset. 1. Go to portal.cobrafiringsystems.com. 2. Click on the Forgot Your Password? ...
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How to Start an Out of Warranty Repair
If your equipment has sustained any damage that is not covered under our Lifetime Warranty, please contact us by phone at 518-741-4300 (Call, text, or WhatsApp), by email at help@cobrafiringsystems...
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How to Start a Warranty Repair
If you find your equipment needs to be sent in to be repaired, or you simply need a part to be sent to you under warranty, please contact us by phone at 518-741-4300 (Call or Text), by email at hel...
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I want to upgrade my 36M/72M to Quickplugs, what do I need?
Converting any 36M or 72M Module to Quickplugs is possible, but the necessary product needed depends on the Module you currently own: If you have a 36M with Onboard Cues that you want to upgrade t...