Zach Gilbert
Director Customer Operations COBRA Firing Systems
Articles
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Audio Box Charging & Battery Care
Charging OverviewThe COBRA Audio Box uses an internal LiPo battery and must be charged only with a COBRA-branded LiPo charger. The same chargers used for the 18M, 36M, and 72M modules are compatibl...
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Why Is My Cue LED Faintly Glowing Red When the Module Is Armed?
Some COBRA firing modules show a faint red glow on a cue LED when an igniter is connected and the module is armed. This is expected behavior on B-hardware modules. It does not indicate a hardware i...
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International Shipping, Duties, and Import Taxes
COBRA ships directly to more than 120 countries. This guide explains what international customers should know before placing an order. Import rules change often, so we recommend using this as gener...
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How to Order Using AfterPay
What is AfterPay?AfterPay lets you split your purchase into smaller payments. You can pay in four bi-weekly interest-free installments or choose a 6- or 12-month plan with interest.AfterPay Details...
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Control Panel Gen 2 – Version 12.284 Release Notes
Control Panel Gen 2 – Version 12.284 Release NotesThe Control Panel Gen 2 update v12.284 includes new features, key improvements to the Random Show Generator, and targeted bug fixes. These notes su...
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Syncing Your Module to the COBRA 18R2 Remote
Syncing (pairing) ensures your firing modules only respond to your 18R2 remote. Follow the steps below based on your firmware version. If you’re unsure of the version, it briefly appears on each de...
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Battery Compatibility for 18R2 LiPo Upgrade Kit
When installing the 18R2 LiPo Upgrade Kit, it is critical that you only use the compatible battery and hardware version provided in your kit. Using any other battery, even if it appears similar, ma...
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Choosing the Right Shipping Speed for Your Order
COBRA offers shipping through FedEx and the United States Postal Service (USPS). This page explains the options we provide, typical delivery speeds, which methods receive priority handling, and wha...
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Using Solenoids with COBRA Firing Modules
When connecting solenoids (e.g., for flame projectors) to COBRA modules, you may see unexpected behavior such as:Another cue fires when the solenoid fires.The module reboots immediately after firin...
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18M with 18S Slat Upgrade Kit – Battery Harness Routing Notice
We want to make you aware of a possible installation issue that may affect certain 18M modules that have been upgraded to 18S slats by the end user or opened for self-repair and have the 18S slat u...