Show Problem - Next Steps

The purpose of this document is to provide instructions on the steps to take if you have any type of issue with your show. Problems might be caused by the operator, equipment, environment, or other factors. It’s essential to treat the shoot site as a crime scene so that you can have as much information as possible to allow us to work with you to resolve the issue.

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Our Support Team Hours:
9:00am - 5:00pm EDT Monday to Friday. We can be reached by phone at 518-741-4300 or email
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.