Thank you for your trust and support as we address an issue related to the 18R2 LiPo Upgrade Kit. Over the past 4 weeks, a small number of customers have reported a rare issue where the 18R2 may power off or power cycle during operation. While this issue has only been reported by 0.3% of customers, the critical nature of this problem requires immediate attention and action.
We have sent a communication to all customers who purchased the 18R2 LiPo Upgrade Kit, outlining the issue and providing details on the steps we are taking to resolve it. As part of our commitment to transparency, we are actively redesigning the LiPo upgrade kit to ensure a simpler, more reliable design. Our goal is to have these replacements delivered prior to the July 4th season, however, this may extend further based on testing and to ensure we have 100% confidence in the new hardware release.
In the meantime, you can bypass the LiPo kit and use AA batteries to eliminate the risk of power interruptions.
This article provides two video tutorials to guide you through the step-by-step bypass process. If you have any questions or concerns, please contact us at help@cobrafiringsystems.com. Thank you for your patience and understanding as we work through this with urgency and care.
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