How to Reset Your COBRA Control Panel Activation Code

If you need to perform a factory reset on your tablet, or if you've acquired a new device, you can request to reset the activation code for the Control Panel. This will allow you to activate the Control Panel software on your device.

Steps to Request a License Key Transfer:

  1. Log In: Navigate to portal.cobrafiringsystems.com and log in with your credentials.

    Sign in to portal.jpg
  2. Access Subscriptions: Once logged in, scroll down and locate the "Subscriptions" section.
  3. Initiate Reset: Find the code you wish to reset and click on "Reset Device" next to it. If the code is not available for immediate reset, you will see "Request device reset".
    • Tip: If you have multiple Control Panel activation keys, you can click on the pencil icon next to each code to assign a unique name to it. This makes identification easier.

    Reset Device.jpg
  4. Confirm Reset: A prompt will appear. Click on "Yes, request reset."

    Click on Yes,.jpg
  5. Confirmation: After completing the above steps, you should see a message indicating "Reset Request Accepted."

message saying that the Reset Request Accepted.jpg

Note:

  • If your reset isn't approved immediately, our COBRA support team will get in touch with you for further assistance.
  • If you can't locate your code in your support account, it might be a legacy key. In such cases, please email your license key to help@cobrafiringsystems.com for a reset.
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Our Support Team Hours:
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COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.