It is very rare, however, in certain instances, COBRA Show Creator will not be able to complete a drag and drop move. This will be indicated by an error notification in the top right of the window. If the error occurs the best thing to do is first try to move the STEP cue again. If it still throws an error click the save button in the left sidebar or use the keyboard shortcut CMD/Ctrl + S.
After saving, contact us at firstname.lastname@example.org with your Show ID and a brief description of what cue you were trying to move.