I received an error when trying to drag and drop a step event, what do I do?

It is very rare, however, in certain instances, COBRA Show Creator will not be able to complete a drag and drop move. This will be indicated by an error notification in the top right of the window. If the error occurs the best thing to do is first try to move the STEP cue again. If it still throws an error click the save button in the left sidebar or use the keyboard shortcut CMD/Ctrl + S

After saving, contact us at help@cobrafiringsystems.com with your Show ID and a brief description of what cue you were trying to move.

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Our Support Team Hours:
9:00am - 5:00pm EDT Monday to Friday. We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.