Introducing Automated Subscription Billing for COBRA Show Creator: Enhanced Benefits and Peace of Mind

We are excited to announce a major update to our payment system, designed to make your experience with COBRA Show Creator even more seamless, secure, and worry-free. We have switched from a license key model to an automated subscription billing model, allowing you to renew your subscription hassle-free and focus on creating spectacular firework shows.

Here's what you can expect with the new subscription billing model:

  1. A Better Workflow and Peace of Mind: No more dealing with license keys or worrying about your license expiring just before an important firework show. The new billing model automates the renewal process, saving you time and effort, while ensuring uninterrupted access to COBRA Show Creator.

  2. Seamless Billing: When your subscription is about to renew, we will send you a notification a few days in advance. On the day your subscription ends, you will automatically be billed for the next billing period. A finalized invoice will be emailed to you, ensuring you always have accurate records of your transactions.

  3. Enhanced Security: We take your security seriously, which is why we have partnered with an industry-leading payment processor to guarantee that your personal information is 100% secure. You can trust that your data is in safe hands.

  4. Continued Development and Support: The new subscription model helps support the ongoing development and improvement of COBRA Show Creator. As a subscriber, you can look forward to regular updates and enhancements to our software, ensuring you always have access to the latest features and tools.

  5. Easy to Cancel: At any time your COBRA Show Creator subscription can be canceled with two simple clicks from within your COBRA Portal account.

Transition Steps to the New Subscription Model:

As a current user, when your existing license is about to expire, you will receive a notification with a link to move your account over to the new subscription model. Follow these simple steps to complete the transition:

  1. Click on the link provided in the notification email.
  2. Log in to your COBRA Portal account
  3. Add a method of payment to your account. Rest assured that we use industry-leading security measures to protect your payment details and personal information.

Once you have completed these steps, you will be all set to enjoy a seamless Show Creator renewal experience.

If you have any questions or concerns regarding this change, please do not hesitate to contact our support team. We are always here to help.

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Our Support Team Hours:
9:00am - 5:00pm EDT Monday to Friday. We can be reached by phone at 518-741-4300 or email help@cobrafiringsystems.com
Emergency Shoot Site Support
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868.